Hi, I'm
Fatima Kim
Vibar
5+ years supporting US-based healthcare clients with precision, warmth, and remote-ready professionalism. From CRM management to HIPAA-compliant documentation. I handle it all.
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5+
Years Experience
45+
Daily Calls
0+
Years Experience
0+
Daily Calls Handled
0+
Weekly Cases Managed
0+
Departments Coordinated
Get to know me
About Me
I'm a results-driven Healthcare Support professional based in Makati City, Philippines, with over 5 years of experience working directly with US-based employers, clinics, and donors in fast-paced healthcare environments.
At Alere Abbott, I've handled everything from managing 45+ daily client calls and processing lab supply orders to coordinating across multiple departments to resolve client issues in real time, all while maintaining the accuracy and confidentiality that healthcare demands.
My background spans occupational health coordination, pre-employment screening workflows, CRM-based case management, and HIPAA-aligned documentation practices. I'm fluent in English, deeply comfortable with remote work, and ready to support US-based teams across any time zone.
What I bring to the table:
- HIPAA-aware documentation & record-keeping
- Cross-time zone remote collaboration
- High-volume inbound & outbound communication
- CRM accuracy with Zendesk & Service Desk
- Appointment scheduling & coordination
- Administrative support & data management
Location
Makati City, Philippines
Languages
English & Filipino
fatimakimvibar@outlook.com
Availability
Full-time · 30-Day Notice
Where I've been
Work Experience
5+ years of high-volume, US-facing healthcare and customer service operations
Client Services Representative
CURRENTAlere Abbott
- Manage 45+ inbound client calls daily from employers, clinics, and donors, ensuring timely resolution and accurate account updates.
- Respond to 20+ daily emails via CRM systems, handling patient and client inquiries while maintaining accurate records and documentation.
- Process 20+ weekly order requests for lab supplies and test kits for employers and collection sites.
- Coordinate with 5+ internal departments weekly to resolve client issues in real time.
- Update and maintain patient and client records in CRM systems with high accuracy.
Occupational Health Coordinator
Alere Abbott
- Handled 30+ inbound calls daily from employers, clinics, and donors, resolving inquiries and updating accounts accurately.
- Resolved 20+ client tickets daily through CRM systems with detailed case documentation.
- Conducted 80+ outbound follow-up calls weekly to collection sites for pre-employment results.
- Entered and updated lab results for 20+ weekly cases, maintaining accurate patient records.
- Assisted with appointment coordination and follow-ups for pre-employment testing.
Customer Service Representative
Support Services Group
- Supported customers across phone, email, and multiple communication channels in a high-volume environment.
- Assisted customers with account setup, onboarding, and service-related issue resolution.
- Documented customer concerns, case notes, and resolutions accurately in CRM and internal systems.
- Escalated unresolved issues to appropriate departments for investigation and resolution.
- Provided step-by-step technical guidance to customers while maintaining quality standards.
What I do best
Key Skills
Healthcare, communication, and administrative expertise in one profile
Patient & Client Communication
HealthcareAppointment Scheduling
AdministrativeMedical Records & Data Entry
HealthcareHIPAA Compliance Awareness
HealthcareCRM Systems Management
TechnicalInbound & Outbound Calls
CommunicationEmail & Chat Support
CommunicationCase Documentation
AdministrativeCross-Time Zone Scheduling
AdministrativeLab Order Processing
HealthcareCross-Functional Collaboration
CommunicationRemote Work & Virtual Tools
TechnicalTech I work with
Tools & Software
Proficient with the tools that power modern remote healthcare operations
CRM & Case Management
Productivity & Admin
Communication
Contact Center
Remote Support
AI & Automation
Design & Content
Academic background
Education
Bachelor of Hospitality Management
Major in Travel & Tourism
English
Fluent
Filipino
Native
Let's work together
Get in Touch
Ready to discuss how I can support your healthcare operations or customer service team?
Whether you're looking for a full-time Healthcare VA, a reliable remote CSR, or weekend part-time support, I'm open to new opportunities with a preferred starting rate of $8 USD/hr for full-time roles, and available after a 30-day notice period.
Phone
+63 908 538 2753Location
Makati City, Philippines
Upwork
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