Patient & Client Communication
- Handling nonclinical inquiries
- Appointment-related communication and follow-ups
- Email and phone support
- Professional communication with clients and healthcare teams
Medical Virtual Assistant / Healthcare Administrative Support
Reliable Virtual Support for Busy Healthcare Teams.
Hi, I'm Kim, a healthcare client support professional with over five years of customer service experience supporting US-based clients. I specialize in organized communication, accurate documentation, CRM workflows, and healthcare administrative coordination to help teams stay responsive and focused.
Open to Opportunities
Philippines · Remote healthcare administrative support
A person you can count on.
Kim VibarHealthcare support, with a human touch.
Experience in practiceWorkload highlights from prior support roles
5+Years in Client Support
40–50Daily Calls Handled
20+Daily Email Inquiries
A little about me
Meet the Person
Behind the Support
Clear communication. Careful details.
A dependable person on your team.
I'm Kim, a client support professional with hands-on experience in healthcare operations and occupational health coordination.
My background involves supporting US-based clients, managing inquiries, coordinating with healthcare-related teams, and maintaining accurate records in fast-paced environments.
I value clear communication, confidentiality, organization, and dependable service. I'm now bringing these skills into remote Medical Virtual Assistance to help healthcare teams manage their administrative workflows with confidence.
Open to international remote opportunities across healthcare support, medical virtual assistance, customer service, and administrative operations. Employment arrangements and schedules can be discussed based on the opportunity.
Detail-OrientedPatient and Client-FocusedAdaptableReliable Communicator
Healthcare-focused expertise
How I Can Support
Your Healthcare Team
Healthcare-focused administrative support built around accurate communication, organized workflows, and dependable coordination.
Healthcare Administrative Support
- Administrative documentation
- Records organization and updates
- Data entry and accuracy checks
- Request tracking and coordination
Healthcare CRM & Case Management
- Support ticket management
- Inquiry tracking
- Case status updates
- Organized communication records
Occupational Health Coordination
- Collection-site communication
- Specimen and testing status inquiries
- Follow-up coordination
- Administrative support for occupational health workflows
Support offered for a remote administrative role, informed by my employed healthcare operations experience. All services are nonclinical.
Professional experience
Experience Built in
Real Healthcare Operations
Healthcare client services
Client Services Representative
Alere Abbott · May 2025 – October 2026
Supported US-based employers, clinics, and clients with healthcare-related inquiries, specimen status, case updates, and administrative requests.
- Handled approximately 40–50 inbound calls and 20+ email inquiries daily.
- Documented inquiries and maintained case updates in CRM systems.
- Coordinated with internal departments to follow up on requests, with care for sensitive information.
Occupational health operations
Occupational Health Coordinator
Alere Abbott · January 2022 – April 2025
Connected clients, collection sites, and internal teams to support occupational health administrative workflows.
- Coordinated collection-site follow-ups and testing status inquiries.
- Updated records and documented client communication and case details.
- Supported appointment coordination and routed requests to the appropriate team.
Customer support foundation
Customer Service Representative
Support Services Group · August 2020 – December 2021
Built a foundation in phone and email support, account assistance, accurate case notes, and escalation to the appropriate departments.
Selected work / coming next
A Closer Look at How I Work
Planned demonstrations of healthcare administrative workflows. These are not prior paid client projects and contain no patient records.
Sample Project — In Development
Healthcare Inquiry Management Workflow
A planned fictional example of recording, categorizing, following up, and resolving healthcare-related inquiries.
Sample Project — In Development
Medical Appointment & Follow-Up Tracker
A planned simulated tracker for scheduling coordination, follow-up status, and organized administrative information.
Sample Project — In Development
Healthcare Support Knowledge Base
A planned sample internal resource for standard responses, escalation guidance, and administrative processes.
Tools & technologies
Tools That Support My Workflow
CRM & Customer Support
ZendeskService DeskFive9
Communication & Collaboration
Microsoft OutlookTeams
Productivity & Administration
WordExcelPowerPointMicrosoft 365
AI & Digital Productivity
ChatGPTPrompt Engineering
My work approach
Thoughtful Support. Organized Workflows.
Reliable Communication.
Understand
Listen carefully, identify the actual request, and confirm the relevant details.
Organize
Document information accurately, prioritize tasks, and maintain clear workflows.
Follow Through
Coordinate updates, communicate progress, and close the loop with the appropriate people.
Experience you can explore
Professional background.
Practical, everyday skills.
Healthcare operations experience, established CRM tools, and confidentiality-conscious work habits. Explore my professional background and resume for more context.
Healthcare client services & occupational health coordination Accurate documentation & cross-functional follow-upView LinkedIn profile Download Resume
Let's connect
Let's Make Healthcare Administration a Little Easier.
I'm open to discussing full-time, part-time, freelance, contract, and project-based opportunities with international teams. Let's explore how my experience can support your business.
fkvibar@gmail.comPhilippines | Remote Support